Subscribe to the #ShiftHappens Podcast

It’s story first in this entertaining IT and Microsoft 365 focused podcast. Host Dux Raymond Sy, Chief Brand Officer at AvePoint, talks with top business leaders and IT professionals about their most challenging modern workplace projects.

Tune in to hear:

  • Real-life advice from industry peers on making plans (and pivots)
  • Casual conversations exploring the latest trends in collaborative M365 tech
  • Easy, actionable strategies to make organizational change happen

#ShiftHappens highlights the players, organizational hurdles and last-minute surprises that inevitably arise when ambitious people try to impact their workspace.

Be sure to subscribe where you get your podcasts including: Apple Podcasts, Spotify, Google Podcasts, Stitcher, iHeart Radio, TuneIn, Overcast, Pocket Cast, Castro, Castbox, Podchaser, and more!

Podcast Episodes

season 9
Episode 403/30/2022 (27:40)Siim Sikkut

S9 E4: How Estonia Fully Digitized its Government Services (and You Can Too)

You don’t need cutting-edge AI to bring your processes and services into the future. Learn how Estonia, one of the most digitally advanced countries in the world, uses simple technology to digitize 99% of their government services.

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J Peabody Episode
Episode 303/16/2022 (30:07)Jennifer Peabody

S9 E3: Delivering A Digital Workplace with HAVI

Looking for a roadmap to the digital workplace? Hear from leading supply-chain management organization HAVI on how to successfully implement new technology like Microsoft Teams — and easy ways to keep your digital transformation on track.

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R Vine Episode
Episode 203/02/2022 (26:21)Richard Vine

S9 E2:  Clean Up Your Digital Transformation with Tips from Dyson

The pandemic has created a world with a heavier reliance on technology. Corporate digital transformation is no longer an option to thrive; it’s a necessity. Hear from Dyson’s global collaboration manager about their experience with digital transformation and how early tech adoption created a solid foundation for a tech-forward future.

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John Dusett Episode
Episode 102/16/2022 (32:09)John Dusett

S9 E1:Building Value and New Revenue for MSPs with Ingram Micro Cloud

As hybrid work evolves, managed service providers have big opportunities ahead. Are you ready? An industry leader shares valuable ways for MSPs to nurture strong relationships and why strategic investments in current customers is key to long-term success.

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season 8
V Robinson Episode
Episode 512/08/2021 (31:41)Vickie Robinson

S8 E5: Bringing Broadband to Everyone with Vickie Robinson of Microsoft Airband

More than 100 million Americans do not use the Internet at broadband speeds, according to Microsoft. Which is why the company’s Airband initiative strives to bring robust connections and training to underserved areas. Learn about the effort’s origins and tech takeaways to benefit your own organization.

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J Griffith Episode
Episode 411/24/2021 (33:37)Jeffrey Griffith

S8 E4: Transforming Municipal Services Delivery with Devonport City Council

Learn how a local government in Tasmania shed a reliance on outdated technology to obtain self-service and cloud-hosted solutions for efficiency and public safety. You’ll also get tips to change internal culture to move progressive IT projects forward.

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Harmetz Episode
Episode 311/10/2021 (32:39)Adam and Helen Harmetz

S8 E3: Navigating Work-Life Changes with Adam and Helen Harmetz of Mind the Beet

Join us for a flavorful discussion about life, work, and family. The spouses and co-authors of Mind the Beet, a new blog, are also Microsoft veterans with a wealth of advice about using workplace technology to the fullest during a time of big change.

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A Sayers Episode
Episode 210/27/2021 (23:37)Andrew Sayers

S8 E2: Enabling Automation with Microsoft Power Platform at Heineken

Discover how the legendary brewer is using Microsoft Power Platform to automate and expedite core business functions. Get tips for making your own processes more efficient, and learn effective ways to integrate Power Platform within projects of any size or industry.

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R Hafeman Episode
Episode 110/13/2021 (27:56)Ryan Hafeman

S8 E1: Designing a Smart M365 Governance Plan at Kohler

Without guiderails to help employees work smarter and more safely, collaboration tools can become unwieldy (or worse, a liability). Learn how the kitchen and bath giant deployed a governance plan for 20,000 licensed users in Microsoft 365 — and tips for doing the same.

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season 7
R Wang Episode
Episode 409/01/2021 (33:44)R. “Ray” Wang

S7 E4: Navigating Digital Disruption with R. “Ray” Wang

Disruption from digital giants hasn’t just sped up the pace of business; it’s made things more cutthroat than ever. What can companies to do survive and thrive at a time when upstarts and unknowns are making big moves? Consultant and author R. “Ray” Wang offers foresight and advice.

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O Rodrigues Episode
Episode 308/18/2021 (24:21)Odill Rodrigues

S7 E3: Nurturing an All-Remote Workplace at Vital Farms

Find out how leading egg producer Vital Farms has shifted to a fully remote corporate workforce. Follow their flight path by surveying your staff needs, developing a plan to stay engaged from afar, and deploying collaboration tools to keep everyone on task and connected.

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S Marden Episode
Episode 208/04/2021 (28:36)Scott Marden

S7 E2: Supporting Disaster Relief with M365 at Team Rubicon

Learn how a volunteer-based nonprofit uses Microsoft 365 to support and evolve its longtime mission: helping communities in need. Get strategies to tailor your digital transformation based on the job at hand — and discover why consolidating collaboration solutions makes teamwork easier.

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J Spataro Episode
Episode 107/21/2021 (25:26)Jared Spataro

S7 E1: Forecasting the Future of Hybrid Work with Jared Spataro

More companies are deploying hybrid models for employees as COVID-19 cases decline. Tune in to hear about extensive Microsoft research on the issue — and get advice to successfully implement a hybrid workspace.

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season 6
P Butticaz Episode
Episode 506/23/2021 (30:06)Paul Butticaz

S6 E5:  Managing IT After the BB&T/SunTrust Merger with Paul Butticaz

When two organizations merge, there’s a lot to consider — especially when it comes to technology. Get best practices from Paul Butticaz, who is helping streamline collaboration needs for employees at Truist, an American bank formed from the 2019 merger of BB&T and SunTrust.

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P Breil T Haney Episode
Episode 406/09/2021 (34:34)Peter Breil and Tina Haney

S6 E4: Automating City Services Requests to Empower Richmond Residents

Requesting municipal services isn’t always easy. Who do you call, and how can you make sure the job is completed? Learn how Richmond, Virginia, has automated these requests with RVA311, an online portal and a mobile app that allows residents to reach city government 24/7 with a tap or a click.

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S Dolan B Mc Clure Episode
Episode 305/26/2021 (39:52)Sam Dolan and Brianne McClure

S6 E3: Building a Better Intranet with Sam Dolan and Brianne McClure

Corporate intranets haven’t always gotten their due, and employee adoption may have been low in the past. Now, the COVID-19 pandemic has made these centralized digital hubs a critical tool. Learn how an award-winning intranet project came together and get tips to create your own.

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M Ferrara Episode
Episode 205/12/2021 (24:06)Mike Ferrara

S6 E2: Reimagining Legal Work and Collaboration at Kroll

M365 solutions became pivotal during the pandemic, and they’re likely to support long-term collaboration an industry that has long relied on paper and email. Mike Ferrara, the director of legal management consulting at Kroll, offers thought leadership on the past year and what’s next.

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J Teper Episode
Episode 104/28/2021 (36:15)Jeff Teper

S6 E1: Celebrating 20 Years of SharePoint with Microsoft's Jeff Teper

SharePoint is turning 20! Join Microsoft’s Jeff Teper, also known as “the father of SharePoint,” to discuss key milestones of the past two decades, to learn how SharePoint has been essential for supporting remote work, and to explore what’s next for the collaborative platform.

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season 5
K Byrne Episode
Episode 503/31/2021 (30:00)Kevin Byrne

S5 E5: A Sunny Forecast for Cloud Governance at Bank of Hawaii

Learn why monitoring user access and content generation in the cloud is key to stronger compliance and security. Kevin Byrne, a senior vice president at Bank of Hawaii, will share his experience with these important efforts.

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C Laping Episode
Episode 403/17/2021 (35:54)Chris Laping

S5 E4: Giving IT Teams a Place to Nest at Red Robin

Make no mistake: Your IT employees are much more than a help desk. Author and IT executive leader Chris Laping explains how a popular restaurant chain worked to leverage and nurture this valuable human asset –– and why all companies will benefit from this approach.

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S Heinrich Episode
Episode 303/03/2021 (25 minutes)Shelly Heinrich

S5 E3: Evolving the Virtual Experience at Georgetown University

Discover how collaboration tools helped Georgetown University’s McDonough School of Business enable successful online learning for its MBA students. Associate dean Shelly Heinrich also shares tips for taking recruitment efforts and alumni functions virtual.

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J Lush Episode 150x150
Episode 202/17/2021 (32 Min)Jeff Lush

S5 E2: Task Management with Microsoft Planner at Air University

Learn how Air University CIO Jeff Lush deployed Microsoft Planner to assign action-oriented tasks to his IT team. We discuss the effort’s positive impact on efficiency and teamwork.

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T Hannah Episode 150x150
Episode 102/03/2021 (34 Min)Tanya Hannah

S5 E1: Making Services Safer in King County, Wash

Find out how Tanya Hannah and the 15,000 employees of King County, Washington use Microsoft Teams and other tools to support remote work, online self-service and customer safety. Tanya will also discuss how recent pandemic pivots have long-term benefits for county operations and innovation.

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season 4
A Osunade Episode 150x150
Episode 601/13/2021 (36 Min)Abadesi Osunsade

S4 E6: Abadesi Osunsade on Advancing Workplace Diversity and Inclusion in the Tech Industry

Abadesi started the Hustle Crew to help organizations examine and overcome their biases to become higher performing and more inclusive. We talk about where the tech industry is doing well and where it still needs some work to foster more diversity.

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J Geeraerts Episode 150x150
Episode 501/06/2021 (33 Min)Jo Geeraerts

S4 E5: Tenant-to-Tenant Migration at Ordina with Jo Geeraerts

Jo lead a project team of 20 people to combine two M365 tenants with 2,000 users and 12 TB. Hear how they justified, executed, and measured the success of the project.

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D Hyatt J Gasper Episode 150x150
Episode 412/09/2020 (34 Min)Joe Gasper, Dewayne Hyatt

S4 E4: Microsoft Teams Adoption at UF IFAS with Joe Gasper and Dewayne Hyatt

Joe Gasper and Dewayne Hyatt have driven 5,600 miles across the state of Florida to work with 15 academic departments, 90 research centers and 67 county governments on their Teams adoption. Hear their strategies for connecting with users and why their Jurassic County project was a big hit.

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H Behm Episode 150x150
Episode 312/02/2020 (35 Min)Helen Behm

S4 E3: Employee Engagement with Microsoft 365 at Spinnaker Software with Helen Behm

Hear how Helen moved from spending most of her day pointing employees to information to empowering them to access it through a SharePoint intranet portal and Yammer. She brings a unique HR perspective that will benefit anyone working on modern workplace projects.

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D Lewis R Landis Episode 150x150
Episode 211/18/2020 (33 Min)Dan Lewis, Robb Landis

S4 E2: Service Modernization at City of Seattle with Dan Lewis and Robb Landis

We talk to Dan Lewis about his journey from Microsoft to the City of Seattle where he and Robb Landis accelerated their Microsoft 365 and Teams deployment across 39 departments from financial to fire and police.

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C Chan Episode 150x150
Episode 111/11/2020 (48 Min)Clarice Chan

S4 E1: Service Design at Department of Veterans Affairs with Clarice Chan

After careful consideration on whether she was living her “best product market fit,” Clarice Chan transitioned from a successful career at Microsoft to working as a Presidential Innovation Fellow at the Department of Veterans Affairs where she made an incredible impact to how Veterans communicate with the department.

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season 3
E Brown Episode 150x150
Episode 609/23/2020 (28 Min)Eric Brown

S3 E6: Office 365 at Florida Dept of Agriculture and Consumer Services with Eric Brown

Eric went from a career in law enforcement to driving digital transformation at FDACS. Hear how this agency has successfully adopted Teams, how they collaborate with other agencies that have separate tenants, and how he is thinking about cloud consolidation.

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Matt e 150x150
Episode 509/09/2020 (36 Min)Matt Ezold

S3 E5: Microsoft Teams “Triage” at Bala Consulting Engineering with Matt Ezold

Bala started on its Teams journey a month before COVID and had to accelerate adoption overnight. Learn how Matt handled the scramble, resulting Teams surge and why for him, digital transformation now is about consolidation and cleaning the environment.

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Steve 150x150
Episode 408/26/2020 (33 Min)Steve Novoselac

S3 E4: PowerBI, PowerPlatform at Trek Bikes with Steve Novoselac

"Big events cause big changes,” says Steve. Hear how Trek Bikes’s modern workplace has evolved over the last decade as a serial early adopter. Steve also dives into how the company has been successful with PowerBi and PowerPlatform.

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Episode 308/12/2020 (37 Min)Vanessa Williams

S3 E3: Scaling Office 365 at the State of Indiana with Vanessa Williams

Vanessa and a team of two are supporting 100 agencies and 36,000 users within a central Office 365 tenant. Learn how she prepped the migration, is looking to scale support and thinks about crucial concepts like guest access.

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Episode 207/29/2020 (30 Min)Matt Pugh

S3 E2: Microsoft Teams Adoption at McLean Bible Church with Matt Pugh

IT Director Matt Pugh talks about the “mega-church’s” journey to adopting Teams and private channels for mobilizing volunteers and coordinating the humanitarian response to COVID-19.

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Episode 107/15/2020 (58 Min)Dr. David Kellermann

S3 E1: Office 365 in the UNSW Classroom with Dr. David Kellermann

Hear how Dr. Kellerman created such an impressive “relentlessly collaborative” environment across Teams and Office 365 that he found himself presenting to Satya Nadella and on the keynote stage for Inspire. His experiences and lessons learned are relevant for every type of organization thinking about knowledge management.

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season 2
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Episode 706/17/2020 (22 Min)Jakob Knutsson

S2 E7: Azure + DevOps at H&M with Jakob Knutsson

Jakob is the lead cloud architect at H&M, and his team is helping the global retailer innovate faster with the power of the cloud. Hear how his team has helped scale 100 devops projects in 3 months at H&M and making the shift to a cloud first mindset.

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J Godderz Episode 150x150
Episode 606/03/2020 (27 Min)Jeff Godderz

S2 E6: Rapid Microsoft Teams Deployment at METC with Jeff Godderz

Jeff was able to move his local government entity to the cloud and into Microsoft Teams right before the COVID pandemic. He talks about the challenges they are tackling around adoption, records, first-line workers and more!

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Episode 505/20/2020 (44 Min)Rob Foster

S2 E5: Office 365 “as a Service” at Deloitte with Rob Foster

Rob discusses how Deloitte manages the pace of change, creates accountability through charge-back models, and his teams’ best practices for overseeing a large, advanced deployment of Office 365.

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Episode 405/06/2020 (1 Min)Jaime LaPorte

S2 E4: Microsoft Teams at Global Franchise Food Chain with Jaime LaPorte

Jamie played a key role in helping one of the largest companies in the world adopt Microsoft Teams. Hear the strategies that worked, the challenges she faced, and the insights she developed from user engagement.

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Episode 304/22/2020 (36 Min)Vincent Moreau

S2 E3: Office 365 for First Line Workers at Belgian Police with Vincent Moreau

In 2015, Vincent and his team realized that terrorists and criminals had access to mobile technology and cloud tools so their police force should too. Listen to his story of how he successfully implemented Office 365 and how officers are using Yammer and Teams to actually catch criminals faster.

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C Punch Episode 150x150
Episode 204/15/2020 (41 Min)Christy Punch

S2 E2: Modern Intranets at Wells Fargo with Christy Punch

Christy has been leading the shift from a SharePoint 2010 based intranet to a modern portal with a .Net architecture with microservices leveraging SharePoint 2016. Hear the insights she derived from a year-long user research and prototype project as well as the innovative solutions that derived from that process that are currently driving company culture. Note: this was recorded prior to the COVID-19 pandemic.

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K Puttaswamy Episode 150x150
Episode 104/01/2020 (9 Min)Keshav Puttaswamy

S2 E1: Seamless Teamwork at Microsoft with Keshav Puttaswamy

Ever wonder how Microsoft manages its own modern workplace?. Keshav shares insights on his “seamless teamwork” framework, the move from Skype to Teams, compliant collaboration, preparing to support 50,000 employees to work from home and more!

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season 1
C Poulsen Episode 150x150
Episode 602/19/2020 (37 Min)Christine Poulsen

S1 E6: Managing MSFT Teams at ISS Sweden with Christine Poulsen

Christine has been on a two year O365 migration and adoption journey at the Swedish division of the 10 billion dollar company ISS Facility Services. Hear about how she has shut the door on the old ways of working while still supporting the business and tracking adoption progress.

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R Garcia Episode 150x150
Episode 502/11/2020 (34 Min)Rick Garcia

S1 E5: SharePoint Migration at United Airlines with Rick Garcia

Rick Garcia went from being a 7th grade teacher to leading one of the largest and most successful SharePoint migrations. Hear about how United Airlines has approached their SharePoint 2010 to SharePoint 2016 migration--a move that involves 45,000 SharePoint users, 10 Terabytes of data, customizations, and moving data centers to boot!

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SH Pod J Wood Episode 150x150
Episode 402/04/2020 (30 Min)Jeremy Wood

S1 E4: Teams Adoption at Millennium Challenge Corporation with Jeremy Wood

Jeremy has been leading his young government agency's Teams pilot program. Hear about what it takes to roll out Teams in the GCC in a regulated environment and how this effort has lead to a significant reduction in emails.

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SH Pod B Goodman 150x150
Episode 301/23/2020 (30 Min)Becky Goodman

S1 E3: Office 365 Adoption at Major Grocer with Becky Goodman

Becky Goodman cut her teeth on SharePoint 2010 and now she's leading the charge to promote adoption of Office 365 to more than 200,000 users. Hear how she is managing change, looking at new training paradigms and putting forth a "usability first" mindset.

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SH Pod J Flesch 150x150
Episode 201/23/2020 (31 Min)Jes Flesch

S1 E2: Office 365 Transformation at FedEx with Jes Flesch

FedEx has undergone a major Office 365 transformation having moved more than 261,000 users to the platform. Hear how Jes helped keep the migration on track, roots out the ROT in her environment, handles licensing and supports collaboration across 220 different countries.

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Episode 101/23/2020 (44 Min)Samit Saini

S1 E1: Power Platform at Heathrow Airport with Samit Saini

Samit Saini joined the security team at Heathrow at 16 years old, straight from high school. Hear about how he discovered PowerPlatform and brought major changes to how Heathrow approaches app development leading to more than $792K in savings.

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ask dux
Ask Dux S9 E4 Episode
Episode 1204/06/2022 (9:34)Dux Raymond Sy

Ask Dux: What is FedRAMP Certification and Why Does It Matter?

Modern workplace solutions, paired with the right safeguards, can help take public sector organizations’ important work to the next level. But how do you verify the safeguards are up to par? Learn how the rigorous FedRAMP certification process verifies government-focused solutions are robust, resilient, and safe to protect government data.

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Ask Dux S7 E1 Episode
Episode 1103/23/2022 (10:23)Dux Raymond Sy

Ask Dux: How Can I Make Remote Learning Effective?

When the pandemic began and the world went into lockdown, it became clear how unprepared the school system was for remote learning. With the help of collaboration tools, things have improved, but there is still room for growth. Hear strategies on how we can continue to improve remote learning to help deliver a next-level learning experience.

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Ask Dux S8 E3 Episode
Episode 1003/09/2022 (11:17)Dux Raymond Sy

Ask Dux: Do I Need a Virtual Data Room?

Mergers and acquisitions are booming, and most deals are now taking place online. Discover why a virtual data room (VDR) is an essential tool for collaborating on sensitive data with external parties – and how AvePoint’s new Confide solution has evolved the concept.

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Ask Dux S8 E3 Episode
Episode 902/23/2022 (12:44)Dux Raymond Sy

Ask Dux: Microsoft Teams on the Frontlines

For frontline workers balancing safety and busy workloads, Microsoft Teams is playing a central role with functions designed specifically for them. Learn what’s new in Teams and how the evolving platform benefits public health and pandemic response.

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Ask Dux S7 E1 Episode 2
Episode 812/01/2021 (9:10)Dux Raymond Sy

Ask Dux: Productivity Hacks for Microsoft Teams

Did you know more than 300 new features have been added to Microsoft Teams in the past year (yes, you read that right!) Tune in to hear about some of Dux’s favorite tools and how they can make Teams use easier and more productive.

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Ask Dux S8 E3 Episode
Episode 711/17/2021 (9:47)Dux Raymond Sy

Ask Dux: Why Should I Care About Data Residency?

It pays to know where your data lives. And for some industries and countries, it’s mandatory. Get the scoop on how GDPR and other regulations underscore the value of keeping your data close to home — and the related benefits that go beyond compliance.

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Ask Dux S8 E2 Episode
Episode 611/03/2021 (10:55)Dux Raymond Sy

Ask Dux: What Is Microsoft Whiteboard?

Do you miss scribbling on the walls? Discover how the Microsoft Whiteboard tool is bringing new value to the hybrid workplace — and best practices to enable creative collaboration with touchscreen tablets and other devices.

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Ask Dux S7 E1 Episode 1
Episode 510/20/2021 (13:36)Dux Raymond Sy

Ask Dux: How Can I Hold Better Meetings?

Recent workplace disruptions have changed the ways we meet (hint: we’re huddling more often, and many participants are less than enthused to be there). Tune in to discover 5 tips that can elevate any meeting, whether it's virtual, in-person or hybrid.

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Ask Dux S7 E1 Episode 1
Episode 409/08/2021 (16.41)Dux Raymond Sy

Ask Dux: Evolve Your Hybrid Office

The idea of a hybrid office may seem simple, but finding balance takes work. Most employees want to split their time for the long term –– but is your team prepared? Get insights on collaboration needs, new technologies, and personal strategies to navigate the months ahead.

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Ask Dux S7 E3 Episode
Episode 308/25/2021 (9:49)Dux Raymond Sy

Ask Dux: What Is Microsoft Viva?

There’s a lot to unpack in this new employee experience platform. Get a breakdown of all four Microsoft Viva components designed to support a smarter workplace –– as well as Dux’s insights on how each one could benefit your users.

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Ask Dux S7 E2 Episode
Episode 208/11/2021 (9:29)Dux Raymond Sy

Ask Dux: Why is Managing My Microsoft 365 Licenses So Complicated?

Keeping track of your Microsoft 365 licenses is a tricky and time-consuming task. Does your organization have a plan? Dux shares common pain points, the big value of license management, and how AvePoint’s new Cense solution can help.

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Ask Dux S7 E1 Episode
Episode 107/28/2021 (8:40)Dux Raymond Sy

Ask Dux: All things Microsoft Inspire

Coming off the recent virtual conference, Dux explains what Microsoft partners should know about new solutions, educational opportunities, and discounted pricing models unveiled at the event — as well as the debut of AvePoint’s Global Partner Program.

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Dux Caricature

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